Notice of Privacy Practices

Effective Date: June 1, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN OBTAIN ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Commitment to Your Privacy

Cascade Physical Therapy is committed to protecting the privacy and security of your health information. We are required by law to maintain the privacy of your Protected Health Information ("PHI"), provide you with this Notice of Privacy Practices, and follow the duties and privacy practices described in this Notice.

Protected Health Information includes information that identifies you and relates to your past, present, or future physical or mental health condition, treatment, or payment for healthcare services.

We reserve the right to change our privacy practices and this Notice at any time, as permitted by law. Any revised Notice will apply to all PHI that we maintain. The current Notice will be available in our office and upon request.

How We May Use and Disclose Your Health Information

Treatment

We may use and disclose your PHI to provide, coordinate, and manage your healthcare and related services. For example:

Communicating with your physician or other healthcare providers.
Consulting with other providers involved in your care.
Developing and carrying out your treatment plan.

Your name may be overheard by others when being called back for, or during your treatment. Your chart may be placed in a chart holder outside your treatment room or on a counter in a low traffic area to allow the therapist immediate access to your record. You may receive treatment and/or exercise instruction in the presence of others.

Payment

We may use and disclose your PHI to obtain payment for services we provide, including:

Verifying insurance coverage.
Submitting claims to health plans.
Obtaining prior authorization.
Billing and collection activities.

Healthcare Operations

We may use and disclose your PHI for healthcare operations, including:

Quality improvement activities.
Staff training and education.
Compliance and risk management activities.
Business planning and administration.

Appointment Reminders and Health Related Communications

We may contact you regarding:

Appointment reminders.
Missed appointments.
Information about treatment alternatives.
Health related benefits and services that may be of interest to you.

Communications may be made by phone, voicemail, text message, email, patient portal, or mail unless you request otherwise.

Individuals Involved in Your Care

Unless you object, we may disclose relevant information to a family member, friend, caregiver, or other person involved in your care or payment for your care when appropriate.

Business Associates

We may disclose PHI to contractors and service providers who perform services on our behalf and are required to protect your information.

As Required by Law

We may disclose your PHI when required by federal, state, or local law.

Special Situations

We may disclose your PHI when permitted or required by law for:

Public Health Activities

Disease prevention and control.
Reporting abuse, neglect, or domestic violence when authorized or required by law.
Product recalls and safety monitoring.

Health Oversight Activities

Audits.
Investigations.
Inspections.
Licensure and regulatory activities.

Judicial and Administrative Proceedings

In response to court orders, subpoenas, or other lawful legal processes.

Workers' Compensation

As authorized by workers' compensation laws and similar programs.

Law Enforcement

As required or permitted by law for certain law enforcement purposes.

Serious Threats to Health or Safety

When necessary to prevent or lessen a serious threat to the health or safety of a person or the public.

Your Rights Regarding Your Health Information

Right to Inspect and Obtain Copies

You have the right to inspect and obtain copies of your health information, including electronic copies when available, subject to limited exceptions permitted by law.

Right to Request Amendments

You may request that we amend health information that you believe is incorrect or incomplete.

Right to Request Restrictions

You may request restrictions on certain uses or disclosures of your PHI.

If you pay for a service in full out of pocket, you may request that information related solely to that service not be disclosed to your health plan. We will comply unless disclosure is otherwise required by law.

Right to Confidential Communications

You may request that we communicate with you in a specific manner or at a specific location.

Right to an Accounting of Disclosures

You have the right to receive a list of certain disclosures of your PHI made by our practice.

Right to Receive a Paper Copy

You may obtain a paper copy of this Notice at any time, even if you agreed to receive it electronically.

Breach Notification

You have the right to be notified if a breach occurs involving your unsecured Protected Health Information when notification is required by law.

Other Uses and Disclosures

Uses and disclosures not described in this Notice generally require your written authorization.

We will obtain your authorization before:

Using your PHI for most marketing purposes.
Selling your PHI.
Making disclosures not otherwise permitted by law.

You may revoke an authorization at any time in writing, except to the extent action has already been taken in reliance on it.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services.

You will not be retaliated against for filing a complaint.

Privacy Officer:
Erick K. Goss, DPT
Cascade Physical Therapy
2123 Eureka Way
Redding, CA 96001
Phone: (530) 222-5188

You may also file a complaint with:
U.S. Department of Health and Human Services
Office for Civil Rights

For information about how Cascade Physical Therapy handles website data, cookies, and marketing communications, please see our Privacy Policy.